iPECS Analytics
Description
The call analytics app that helps you strive for perfection
Gain valuable insights into your customer interactions with cloud-based call analytics software. Build productivity with a best-in-class customizable reporting, analytics and resource management app.
Key Features
- Extension (terminal), trunk status display
- Call response analysis – Grade of Service
- Summary report – 5 min/hour/day/week/month stats
- Real time monitoring for ACD groups and Hunt groups
- Real time summary for agent call and group call
- Instant notification – missed call threshold settings
- Customizable dashboard
- Easy manage – scheduled, email, download, favorite
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