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iPECS Analytics



The call analytics app that helps you strive for perfection

Gain valuable insights into your customer interactions with cloud-based call analytics software. Build productivity with a best-in-class customizable reporting, analytics and resource management app.


Key Features

  • Extension (terminal), trunk status display
  • Call response analysis – Grade of Service
  • Summary report – 5 min/hour/day/week/month stats
  • Real time monitoring for ACD groups and Hunt groups
  • Real time summary for agent call and group call
  • Instant notification – missed call threshold settings
  • Customizable dashboard
  • Easy manage – scheduled, email, download, favorite


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